REFUND POLICY FOR WILD SPIRIT DEVELOPMENT
Website Development Projects
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable unless below conditions apply. If a project is canceled or postponed by either parties, all monies paid are retained by Wild Spirt Development and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Therefore once a payment or deposit is made, it is non-refundable. Web design and development projects require extensive resources, consume our time, and incurs internal expenses.
You are entitled to get 50% refund of the upfront payment you made in the event of:
- You are not satisfied with the initial design mockup.
- We didn’t start your project at all or we’re unable to start within a discussed timeframe.
- You want to cancel the project within 24 hours of making payment.
No refund will be given if:
- You have already approved the design mockup.
- We have already performed at least 4 hours of work on your project, including but not limited to stock photo curation, branding development, the configuration of website, etc.
- The project delays are caused by lack of communication from your end.
When adding new text and/or content to a page the client is responsible for providing all text (in digital format) and images/photos. Unused hours do not roll over to subsequent months. No refunds are provided for unused hours. There are absolutely no refunds for any fees related to website maintenance services. An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges. You may cancel and renew at any time by contacting Wild Spirit Development. Wild Spirit Development may terminate this agreement at anytime with written notice to the client within 30 days.
Customer understands, acknowledges, and agrees that Wild Spirit Development has no control over the policies of search engines or directories with respect to the type of sites and/or content that they accept now or in the future. Customer’s web site may be excluded from any search engine or directory at any time at the sole discretion of the search engine or directory entity. Some search engines and directories may take as long as two (2) to four (4) months, and in some cases longer, after the commencement of plan to list and/or update Customer’s website. Occasionally, search engines and directories will drop listings for no apparent or predictable reason.
Wild Spirit Development is not responsible for changes made to Customer’s web site by other parties that adversely affect the search engine or directory rankings of Customer’s web site.