On-Demand Support

WHEN YOUR WEBSITE GOES DOWN – THAT IS LOST TIME, AND TIME EQUALS INCOME.

Sure, a website can be an excellent tool to your marketing strategy for growing business. But when something doesn’t work correctly or the site goes down – you lose major time! How many people visited during this time? Did they research further and decide that their needs met with yours-or did they move on to another company because of your downtime?

Don’t let one thing go wrong drive away potential clients–let’s pinpoint what exactly went wrong and figure out how we fix it together.

What We Can Do

How Do we Help?

We know that WordPress can be an overwhelming platform, and sometimes one little thing could cause a huge cascade of bad things to happen. We want you to enjoy your website without worry about it breaking down again! We’ll evaluate what the issue is, how we can fix it for you quickly & efficiently so there are no other issues lingering around behind-the-scenes (or worse yet – right in front of everyone), then address any additional changes needed before your site goes back up and running at full functionality as soon as possible.

The challenges with using this software don’t have anything on us though – our team has extensive experience working both directly with WP sites or managing them remotely from afar through SFTP/FTPS protocols; giving customers

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What We Can Do

Our Process

Evaluation

We go through your entire site and find all of the weak points that need improvement. We compile them into a list for you to review, with an estimate on how long it will take to get your website back up-to-date.

Repair

After we have discussed what issues we found, and our timeline we will log in to your website and start fixing issues of concern. We will be in contact with you during this process to ensure the final result is what you’re wanting.

Testing

Once we have fixed any and all issues, we will go through and test your entire website. Making sure links work, all images are showing up, etc. We ask that you too go through your website and make sure it all looks correct as it should.

What you can do Beforehand?

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There are some basic things you can do to try to figure out what’s wrong with your website, and potentially fix it on your own. The more information we have on what is wrong the better! Go through and make a list on what is wrong…

  • Website Not Showing Up
  • Errors coming up
  • Not loading fast
  • What have you done since you last knew your website was working correctly?
  • When was the last time you or someone did any updates?

If you take screenshots as well, this is TREMENDOUSLY helpful.

Investment

Hourly Support

$ 100 per hour
  •  
  • 1 Hour Minimum
  • Billed in 30 minute increments
  • Estimate of time will be provided
  • Ability to set cap amount of hours.

5 Hours of SUpport

$ 447 5 hours pre-paid
  •  
  • No Minimum Hours
  • 5 Hours of Pre-Paid Support
  • Billed in 15 minute increments
  • Use within 6 Months

10 Hours of Support

$ 847 5 hours pre-paid
  •  
  • No Minimum Hours
  • 10 Hours of Pre-Paid Support
  • Billed in 15 minute increments
  • Use within 12 Months

Note: Time calculated for all packages includes email, text-based chat, slack communication phone calls and video communication in addition to technical work on the website

How Can WE Help You?

Web Design Hotline!

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