On-Demand Support

WHEN YOUR WEBSITE GOES DOWN – THAT IS LOST TIME, AND TIME EQUALS INCOME.

We know, a website is a major tool to your marketing strategy for your business – and when something doesn’t work correctly, or your website is down…that is lost time.

How many people visited your website during this time? Did they research you further – or did they move on?

Don’t let your down website drive your potential client’s away, let’s locate your problem and figure out exactly WHAT is happening, and how to fix it.

What We Can Do

How Do we Help?

WordPress can be an overwhelming platform – and sometimes one little thing that happens can cause a HUGE cascade of bad things to happen. We help by evaluating what the issue may be, how can we fix it for you, and then addressing any other issues that might be needed to ensure your website it maintained at full functionality.

We evaluate your website before we start, as we want to discuss how we can fix this and give a realistic estimate on what you’ll need done & how much.

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What We Can Do

Our Process

Evaluation

We go through your entire site (if it is still live) and locate areas that are an issue. We make a list as to what we have found and present it to you, and an estimate on how long it will take to get your website back into working order.

Repair

After we have discussed what issues we found, and our timeline we will log in to your website and start fixing issues of concern. We will be in contact with you during this process to ensure the final result is what you’re wanting.

Testing

Once we have fixed any and all issues, we will go through and test your entire website. Making sure links work, all images are showing up, etc. We ask that you too go through your website and make sure it all looks correct as it should.

What you can do Beforehand?

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There are some basic things you can do to try to figure out what’s wrong with your website, and potentially fix it on your own. The more information we have on what is wrong the better! Go through and make a list on what is wrong…

  • Website Not Showing Up
  • Errors coming up
  • Not loading fast
  • What have you done since you last knew your website was working correctly?
  • When was the last time you or someone did any updates?

If you take screenshots as well, this is TREMENDOUSLY helpful.

Investment

Hourly Support

$ 100 per hour
  •  
  • 1 Hour Minimum
  • Billed in 30 minute increments
  • Estimate of time will be provided
  • Ability to set cap amount of hours.

5 Hours of SUpport

$ 447 5 hours pre-paid
  •  
  • No Minimum Hours
  • 5 Hours of Pre-Paid Support
  • Billed in 15 minute increments
  • Use within 6 Months

10 Hours of Support

$ 847 5 hours pre-paid
  •  
  • No Minimum Hours
  • 10 Hours of Pre-Paid Support
  • Billed in 15 minute increments
  • Use within 12 Months

Note: Time calculated for all packages includes email, text-based chat, slack communication phone calls and video communication in addition to technical work on the website

How Can WE Help You?

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